Migrants get a digital solution to converting cash to Touch ‘n Go eWallet credits

Touch ‘n Go eWallet today announced that it is collaborating with Dotlines to provide digital solutions for migrants in Malaysia. A cashless society is now closer than before, and with this collaboration, the migrant community can fully embrace and be part of the cashless society.

Headquartered in Singapore, Dotlines is a technology-powered consumer and business solution group, working in 10 verticals in more than 21 impact sectors under different brand names. Dotlines has developed many applications that include the Sohoj app, fully developed in the company’s second development center in Malaysia. Launched in 2016, the Sohoj app enables the migrant community to facilitate and enhance their life through digital services.

Over the last 5 years, Sohoj has built a strong physical retail store and agent network comprising of 12,000 touchpoints. Under the collaboration, Touch ‘n Go eWallet will be able to capitalize this network to be closer to these migrant workers and bring them under formal financial inclusion, through assisted account activation, near-to-home top-up, and many more.

Features of the Sohoj app will be made available within Touch ‘n Go eWallet, which serves the purpose of enabling migrants through digital services to facilitate and enhance their life. With these features, migrants can purchase internet packs or airtime along with other digital services. The services are available in Malaysia for migrant population from countries such as Bangladesh, Indonesia, Myanmar, Nepal, India, Pakistan, Myanmar, the Philippines, and Vietnam.

“There is a significant number Touch ‘n Go eWallet users from the migrant community now. With the surge in demand for cashless and contactless payments, we see this as an opportunity to further include them as part of the cashless society in Malaysia. Touch ‘n Go eWallet hope to continue bringing services that provide for our migrant friends’ convenient and cashless way of daily living. Through this collaboration with Dotlines, they can easily transfer top-ups, buy goods and services for themselves and their loved ones and ensure a safe transaction with Touch ‘n Go eWallet. We will introduce more and more curated services to our migrant friends in the coming months. At the same time, we have also ensured our network of retail and reload merchants for Touch n go eWallet include those that serves the migrant segment,” said Danny Chua, Chief Commercial Officer of TNG Digital Sdn Bhd.

Undoubtedly, COVID-19 has caused a surge in demand for cashless and contactless payments. As more and more merchants head towards the cashless mode of payment, the merchant migrants’ acquirer programme is a priority for Touch ‘n Go eWallet and Dotlines. More SME merchants are coming forward (particularly those who are serving the migrants segment) to sign up as a merchant on Touch ‘n Go eWallet.

“Our platform for migrant services, Sohoj, has helped millions of blue-collar Bangladeshi, Nepalese and Indonesian individuals to enjoy a better digital life and stay connected to their families back home. We patiently built a curated network of 12,000 touchpoints across Malaysia to facilitate the life of these migrant workers in an assisted manner. Through this initiative, migrant population in Malaysia will have access to tele-health services for health needs and through the e-learning module, will have access to vocational trainings that will enable them to earn double to what they do now. Touch ‘n Go is a strong impact brand in Malaysia, and with this collaboration, we will make the lives of the migrant workers even better,” said Tareq Udden, Chief Commercial Officer & Head of SEA of Dotlines.

Touch ‘n Go eWallet enables migrants to stay connected constantly, transfer top-ups, buy goods and services for themselves and families back home, and transact securely. For more information about the collaboration with Dotlines, visit www.touchngo.com.my to learn more.

About Touch ‘n Go Group
The Touch ‘n Go Group (“TNG Group”) is Malaysia’s leading consumer facing financial-technology enterprise with a key focus in the country’s transportation ecosystems and platform-based payments infrastructure. It comprises the service offerings of Touch ‘n Go Sdn Bhd (“TNG”), a wholly owned subsidiary of CIMB Group and TNG Digital Sdn Bhd (“TNGD”), a joint venture between TNG and Ant Group, parent company of Alipay, China’s largest digital payments platform. The TNG Group of companies serve Malaysians who use its card, RFID and eWallet offerings to fulfil a host of daily transactions.

About TNG Digital Sdn Bhd
TNG Digital Sdn Bhd (“TNGD”) founded by Touch ‘n Go Sdn Bhd and Ant Group (“Ant”), parent company of Alipay, China’s largest digital payments platform. Established in 2017, TNGD is the owner and operator of Touch ‘n Go eWallet, Malaysia’s number one eWallet company. Combining Touch ‘n Go’s strong domestic brand, dominance in toll, transit and parking use cases and nationwide user base, together with Ant’s deep domain expertise and leading the development of open platforms for technology-driven inclusive financial services, the Touch ‘n Go eWallet provides financial services and payments services to both retail users and small to mid-sized businesses, across physical and online infrastructure. For more information, please visit www.touchngo.com.my

About Dotlines
Dotlines is a Singapore based technology-backed product and services company. Operating in 16 capitals of the world, building their own technology solutions ecosystem from 2 development centers, the company operates to make the lives of consumers and businesses simple and meaningful. Dotlines works in 10 impact sectors, across 21 business verticals.